FAQ - NXT Cabinets

Key Benefits to NXT Cabinets

Over 10 years of design-build experience in Austin
Locally designed and built Cabinets
Ease of access to the NXT team for site walks and customer service
Expedited lead times and turnaround
Full-custom CNC options
Unlimited laminate color selections
Ability to source specialty materials for projects
Dedicated point of contact
Direct to the consumer – allows for more competitive pricing on high-end offerings
Refined team of specialists and focused product offering
In-house engineering for complex projects and designs
Direct access to Next Custom Homes for full-service design-build jobs

FAQ

Who are we?

We are a locally owned and operated millwork shop focusing on frameless/European cabinetry. Our shop is intentionally close-knit and specialized, with an experienced and robust team of designers, engineers, and trades. This skilled class of people allows us to produce high-quality millwork with robust and timeless design for the greater Austin area.

What materials will you work with?

Our CNC process allows us to work with most wood, laminate, plastic, acrylic, and other similar composite materials.

Other specialized materials would need to be discussed and quoted per job. They can add lead time – based on processing, increased material and tool cost, and discussion to research our ability to produce. But we welcome the challenge and ability to work with new products!

What is your pricing?

Every job is different, and we work with all sizes and types; our minimum project size is $5000.00. A basic outline of our standard pricing is as follows:

Residential Cabinetry for a Medium-sized kitchen starts at $40,000.00+ (on average)
Custom tables, shelving, and other linear furniture:
Simple designs start at $7,000.00
More complicated start at $15,000.00
Commercial millwork (boutique, coffee shop, or similar) starting at $80,000.00+ (on average)

How do we get a quote?

While the process is not complicated, it does take time for the initial quote; our standard process is as follows:

We like to work from architectural drawings for the first draft and initial quote (if you do not have those, we can work from discussion and simple drawings/plans, but it may increase the turnaround time on this first step)
Once we settle on that preliminary design, we will do a site visit to document, field measure, and walk the space. (If the space is not yet constructed, we will work with your team on revisions and the next steps.)
We refine the quote based on our site visit and conversation with you and then send our “Preliminary Quote,” which includes revised drawings, a solid quote, any notes or changes we made during engineering, and basic renderings of “main spaces.”
We allow for one set of revisions gratis; after that, we have a fee of $750.00 per set of revisions per room requested. (Each revision set requires engineering and design time.)

This initial process takes 7-10 business days on average, but there are a few things that may increase this timeline:

Revisions can take 3-5 business days, depending on their complexity.
Any specialty materials need to be quoted per job and require us to work with various vendors to get pricing, which may add time to the initial quote timeline.
Smaller projects do not often get overly detailed drawings unless requested.

Renderings and Drawings

We include standard renderings with our round-one quotes, generally for the kitchen, primary bath, and other “main room” focuses. These are enough to give you a basic feel for your project’s layout, scale, and an idea of texture and color. We also offer photorealistic renderings (for a fee) that give you a more in-depth and practical feel for the space. Standard pricing is as follows:

Kitchen – up to five separate views:
$4000.00
Laundry/Utility Room – up to three separate views:
$2500.00
Primary Bath – up to two standard views:
$2000.00
Additional rooms per client request – one standard view:
$1200.00
Additional views per room – at initial rendering request:
$600.00
Revision to renderings – per client-requested modification (color, texture, modeling new/existing item. New or different angle would be an additional view cost)
$250.00

*Photo-realistic renderings take 7-12 business days to complete, and each revision set takes 3-5 days.
*Photo-realistic renderings require initial payment before we can process the request.

How does payment work?

We work on the payment structure of material cost plus half of the project investment for the deposit (typically 2/3 of your total project cost). The remaining fees will be based on your project size and paid out at milestones and upon completion. We do not accept NET payment terms, regardless of your company policies.

What is your standard turnaround on projects?

We strive to achieve a lead time of 4-6 weeks (from deposit and sign-off on final drawings) for production. We offer installation and delivery, and that lead time depends on coordinating your project/scope of work with our production.

Can you get this done quickly? We’re in a pinch.

Rush jobs are not our standard, and they certainly come with their own level of risk. We are happy to review your plans against our current pipeline and see if we can provide a rush service for you. But please remember that rush jobs have a significantly higher cost, require payment in total upfront, and are fully non-refundable.

Can you cut a small job for us?

We are not accepting small one-off cut jobs… yet. But we are working towards a process for that in early 2023. Our goal is to reduce our waste to a minimum, so we are testing our waste reduction plan and will update this process on our Instagram account once we have that ironed out. It will be for flat pack simple cuts only, customer pick-up, and no edge banding on these items (for the time being). If you have a project you would like us to look at, reach out to us through our contact page, and we will let you know if we can help!

We need to cancel our order; what can we do!?

We know life happens, and sometimes we must reassess and change plans. But, since every job is custom-built for your space and needs, we only offer partial refunds for client-requested cancelations. Once a deposit is made, there is a 72-hour grace period for changes and cancellations.

The 72-hour grace period:

If you decide to cancel the order at this point, we will retain 15% of the deposit to cover our design and engineering fees and refund the rest of the deposit to you.

Beyond the 72-hour window:

Material has been ordered, and your project is now in our pipeline; if you decide to cancel the order at this point, we will retain 50% of the deposit to cover material and processing fees, our design and engineering fees, and refund the rest of the deposit to you.

If your project is in production and being cut/built:

If you decide to cancel the order at this point, we will retain 100% of the deposit to cover material and processing fees, our design and engineering fees, and disposal/storage of the finished custom product. At this point, the contract will be considered closed and complete.
Unfortunately, the canceled material will become the property of NXT, and we will have to start the process from the beginning if you decide to move forward with the project later.

*If this stage cancelation needs to happen, we will happily continue to finalize and build your project. But this will require:
- Payment in full of the remaining fees on your project.
- A set plan for delivery of the product within seven days of completion – we will deliver to a storage facility of your choosing and at your expense.
- A complete inspection and review of the product at your chosen drop site.
- A sign-off on all warranty and liability on the material after delivery to you or your destination of choice (we can’t honor any warranty after the product leaves our possession at this point, sorry).